Overview
Thank you for shopping with Naizu Crafts. We take great pride in offering limited-edition, handpicked clothing pieces that are thoroughly inspected before dispatch to ensure the highest quality standards.
No Returns, No Exchanges, No Refunds
Due to the nature of our clothing products and hygiene considerations, we do not accept returns or exchanges under any circumstances. Each piece is sold as-is and carefully described and photographed to reflect its true condition.
Order Confirmation
Before placing your order, we kindly request that you carefully review all product details including:
- Size
- Colour
- Embroidery/Design details
- Terms of sale
Please note that colours may appear slightly different in real life due to lighting or screen resolution variations.
Defects or Issues
In the unlikely event you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order via Instagram direct message or email with photographic evidence. While we do not accept returns, we will review your concern on a case-by-case basis to ensure customer satisfaction.
Payment Terms
All orders must be paid in full via advance bank transfer/credit card. Cash on delivery (COD) is not available.
Final Sale
All items are marked as final sale. By completing your purchase, you agree to this Refund & Return Policy.
Shipping Policy
Domestic Shipping (UAE)
- Delivery is free of charge across the United Arab Emirates.
- Orders are processed and dispatched within 1–2 business days after payment confirmation.
- Shipping is handled via trusted local courier partners.
International Shipping
- We currently offer international shipping on request.
- Shipping charges for international orders will be calculated based on destination, package size, and courier rates.
- Please contact us via Instagram or email prior to purchase for a quote.
Payment Terms
- We accept advance bank transfer/credit card
- Cash on Delivery (COD) is not available.
Wholesale Orders
We welcome bulk orders for resellers, boutiques, and international clients.
Wholesale (UAE)
- Minimum order quantity: 30 pieces
- Free delivery within the UAE
- Estimated processing and dispatch time: 15–20 business days after payment confirmation
- No return, no exchange is offered on wholesale items
International Wholesale
- Minimum order quantity: 50 pieces
- Shipping cost is calculated upon request
- Buyer is responsible for all customs duties, VAT, and international shipping charges
- Orders take 15–20 business days to process and dispatch
- All wholesale items are final sale – no returns or exchanges
By placing an order with Naizu Crafts, you acknowledge and agree to the terms outlined in this policy.